Privacy Policy

Pro-Turf Indiana, LLC ("Pro-Turf," "we," "us," or "our") is committed to protecting your privacy and handling personal information in a responsible, transparent, and lawful manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit ProTurfUS.com, contact us, request services, or otherwise interact with us.

By using our website, requesting services, approving an estimate, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number (including mobile number)
• Mailing and service address
• Billing address
• Payment information (processed securely by third-party payment processors)
• Service history and preferences
• Communication records (calls, texts, emails, chat submissions)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, time spent, and referring URLs
• Cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, schedule, and perform requested services
• Generate estimates, invoices, and service records
• Process payments and Auto-Pay transactions
• Communicate service updates, confirmations, and reminders
• Respond to customer inquiries and support requests
• Send marketing messages, promotions, and service notices (with consent)
• Improve website performance, user experience, and marketing efforts
• Comply with legal, regulatory, and licensing requirements
• Enforce our Terms and Conditions and Service Agreements

3. Text Messages, Calls & Email Communications

By providing your phone number or email address, you expressly consent to receive:

• Service-related calls, texts, and emails
• Appointment confirmations and reminders
• Billing and account notifications
• Marketing and promotional messages

Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by:

• Replying STOP to text messages
• Clicking unsubscribe in emails
• Calling us at (765) 480-0595

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage trends
• Support marketing and advertising campaigns

You may disable cookies through your browser settings; however, doing so may limit certain website features.

5. Sharing of Information

We do not sell your personal information.

We may share information only as necessary with:

• Service providers (payment processors, CRM platforms, marketing tools)
• Technology partners that support scheduling, analytics, or communications
• Legal authorities when required by law, subpoena, or court order
• Business successors in the event of a merger, acquisition, or asset sale

All third parties are required to maintain appropriate confidentiality and security standards.

6. Payment Information & Security

Payment data is processed through secure, PCI-compliant third-party processors. Pro-Turf does not store full credit card numbers on its servers.

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business and financial records
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal exceptions)
• Opt out of marketing communications

Requests may be submitted using the contact information below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies independently.

10. Children's Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

11. Legal Disputes & Governing Terms

This Privacy Policy is governed by and incorporated into our Terms and Conditions, including provisions related to:

• Limitation of liability
• Mandatory arbitration
• Class action waiver

Any disputes related to privacy or data use shall be handled in accordance with those Terms.

12. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of any changes.

13. Contact Information

If you have questions about this Privacy Policy or your personal information, contact us at: