Terms and Conditions

This Terms and Conditions Agreement ("Agreement") is entered into between Pro-Turf Indiana, LLC ("Pro-Turf") and the Customer ("Customer") upon Customer's approval of an estimate, scheduling of services, renewal of prior services, or receipt of services with Pro-Turf Indiana, LLC.

Customer Acknowledgment

Customer hereby acknowledges that:

1. Customer is 18 years of age or older and has authority to enter into an agreement for lawn care services
2. Customer has read and fully understands these terms and conditions
3. These terms and conditions shall be deemed a binding part of Customer's agreement with Pro-Turf Indiana, LLC

Lawn care treatments must be applied in compliance with product label requirements. Accordingly, Customer agrees to follow instructions regarding product label requirements that are left with Customer following a lawn care treatment, including watering in the treatment.

Continuous Service

To optimize the effectiveness of the services provided, Customer's plan shall continue from year to year without any action on Customer's part. This includes any services purchased initially or added at a later date. Customer's plan will continue unless Customer contacts Pro-Turf Indiana, LLC at 765-480-0595 to cancel. Customer or Pro-Turf Indiana, LLC may cancel service at any time, subject to Customer's obligation to pay for all contracted services as provided herein. All pre-paid amounts shall be NON-REFUNDABLE and any remaining account balance for pre-pay Customers who terminate their annual plan early shall remain the property of Pro-Turf Indiana, LLC. Pro-Turf Indiana, LLC reserves the right to implement annual price increases due to inflation, cost of goods and services, or other economic factors.

Our Guarantee - Pro-Turf Healthy Lawn Promise

At Pro-Turf, we specialize in long-term lawn health, vegetation control, and mosquito control — not short-term cosmetic fixes. Our programs are built on proven science, professional products, and real-world experience.

If a Pro-Turf service does not perform as expected, please notify us within 14 days of application. Our team will review the concern and re-treat the affected area at no additional cost in a timely manner.

Lawn and mosquito results are influenced by factors beyond any provider's control, including weather, soil conditions, watering practices, mowing habits, disease pressure, and surrounding environments. For that reason, specific results cannot be guaranteed.

What is guaranteed is what we control:

1. Proper product selection for effective, responsible results
2. Professional applications by trained applicators
3. Industry-best practices for safety and performance
4. Honest recommendations backed by experience
5. Responsive, reliable customer service

We stand behind our work and our word — the Pro-Turf way.

Mosquito Shield 30-Day Guarantee

Pro-Turf Mosquito Shield treatments use a professional-grade, plant-based product designed to kill and repel mosquitoes for up to 30 days when applied correctly. If mosquito activity remains unusually high within 30 days of treatment, contact us and we will provide a complimentary follow-up treatment when appropriate. While no treatment can eliminate all mosquitoes, we guarantee proper product selection, correct application, and honest expectations — no gimmicks and no empty promises.

Pesticide Disclosure & Regulatory Compliance (Indiana)

Customer acknowledges and agrees that:

• All pesticide applications are performed by licensed applicators or registered technicians, as required by Indiana law
• Products are applied strictly according to EPA-approved label directions, which are legally binding
• Application notices, labels, and post-treatment instructions may be provided via door hanger, yard marker, invoice, email, text message, or electronic portal
• Environmental conditions may affect product performance, and temporary discoloration or stress to turf or vegetation may occur

Pro-Turf's compliance with label directions and Indiana regulations satisfies its duty of care related to pesticide application. Failure to follow post-treatment instructions voids any guarantee or re-treatment obligation.

Cost of Services / Billing

Except as otherwise set forth herein, billing for each lawn application (and applicable fuel, handling, processing, or other economic surcharges) will occur after service is rendered with payment due upon receipt of invoice. All new Customers are required to enroll in Pro-Turf Indiana, LLC Auto-Pay program or prepay for their annual lawn care service plan. The cost of services in a Customer's plan may vary. Current year discounts may not apply in subsequent years. Any credits or discounts offered by Pro-Turf Indiana, LLC shall only be applied to future Pro-Turf Indiana, LLC services and are not redeemable by Customer for cash.

Auto-Pay Agreement

Customer's enrollment in the Pro-Turf Indiana, LLC Auto-Pay option constitutes Customer's agreement to the following terms and provisions. Please read these provisions carefully and contact Pro-Turf Indiana, LLC immediately if you wish to cancel your Auto-Pay Enrollment.

• Customer agrees to pay for all services provided and authorizes Pro-Turf Indiana, LLC to initiate electronic payment transactions from the credit card account that Customer has provided
• Pro-Turf Indiana, LLC shall automatically charge Customer's credit card account for the total amount due without further notice to Customer
• To cancel Auto-Pay Enrollment, Customer must call Pro-Turf Indiana, LLC at 765-480-0595
• Customer agrees to promptly notify Pro-Turf Indiana, LLC of any billing errors or changes to credit card information
• If Customer's payment is rejected or reversed, Pro-Turf Indiana, LLC shall have the right to immediately terminate its contractual relationship with Customer

Late Fees

An interest charge of 2.50% per month shall be added to the unpaid balance of all accounts not paid within 30 days of being past due. If payment is not made, you agree to be responsible for and reimburse Pro-Turf Indiana, LLC for all costs of collection, including any court fees and attorney's fees incurred.

Access to Property

Customer authorizes Pro-Turf Indiana, LLC to access Customer's property on days and times of Pro-Turf Indiana, LLC choosing to provide the services requested. Pro-Turf Indiana, LLC may further move personal property on the grounds as may be reasonably needed to perform its services.

Contact Information

By providing your phone number to Pro-Turf Indiana, LLC, Customer expressly consents for Pro-Turf Indiana, LLC, along with its agents and affiliates, to contact Customer by telephone, including through the possible use of an automatic telephone dialing system or other automated technology, text and pre-recorded message, with marketing messages, offers and other information regarding Pro-Turf Indiana, LLC products and services. Should Customer wish to stop receiving calls from Pro-Turf Indiana, LLC please call 765-480-0595.

Mandatory Arbitration

Customer and Pro-Turf Indiana, LLC agree that all claims by Customer against Pro-Turf Indiana, LLC which in any way relate to this agreement, or to the lawn care services provided to Customer by Pro-Turf Indiana, LLC, will be resolved by mandatory binding arbitration. This arbitration requirement applies to all claims, regardless of the legal theory under which such claim is brought. The arbitration shall be conducted in Howard County Indiana under the Commercial Arbitration Rules of the American Arbitration Association.

Limitation of Liability

In no event shall Pro-Turf Indiana, LLC be liable to Customer for intangible, consequential, incidental, or indirect damages, including loss of use of property, lost profits, loss of business, damage to reputation, business interruption, or emotional or mental injury. In no event shall Pro-Turf Indiana, LLC be liable for exemplary or punitive damages, or for statutory minimum damages or treble damages or costs or attorney fees. In any claim for damage to Customer's lawn, plants or landscaping, Pro-Turf Indiana, LLC liability is limited to the amount Customer paid for the lawn care service alleged to have caused the damages claimed.

Class Action Waiver

Governing Law / Venue

If the arbitration provisions of this contract are determined to be inapplicable or unenforceable as to any claim of Customer against Pro-Turf Indiana, LLC, any litigation between Customer and Pro-Turf Indiana, LLC shall be governed by Indiana law and resolved exclusively in the courts located in Howard County Indiana. Customer agrees to personal jurisdiction and venue in Howard County Indiana. Customer expressly waives any right to a trial by jury in any litigation against Pro-Turf Indiana, LLC.

Modifications

Pro-Turf Indiana, LLC reserves the right to revise these terms and conditions from time to time with or without notice to Customer. Customer acknowledges and agrees that Customer's continued use of Pro-Turf Indiana, LLC services constitutes Customer's acknowledgement and agreement to be bound by all terms and conditions, including all revisions. Customer should visit this website periodically to review updated terms and conditions.